Unable to Uninstall Cortex XDR Agent Due to Expired License and Missing Password

[HFC-Parker]

XDR許可證已過期，並且平臺訂閱未續訂，這阻止我訪問 Cortex 平臺來執行卸載。此外，我不再擁有原始卸載密碼。
是否有其他方法可以卸載代理，而不必啟動到安全模式？

[eluis]

Hi HFC-Parker , 

Sad to hear that you are not using XDR anymore. 

Please contact support and/or your sales representative for instructions on how to uninstall Cortex XDR agent. 

You can use the agent cleaner which will make you reboot several times for a complete agent clean. They will give you the instructions on how you can clean the agents. This can be handy for a small amount of agents. For larger amount it is better to use the tenant. 

As said above, please contact your sales/support representatives to remove the XDR agents after your licenses have expired

Please feel free to click you liked the answer and mark the issue as resolved

KR, 

Luis